Differentiators
Some differences working with me.
Time
Do-it-yourself
Time-consuming to learn, setup & maintain (that's why you haven't already done it!). Time is money. You focus on your business, not your website.
Budding Freelancers
Often slower turnaround times due to inexperience, juggling multiple clients, and needing to learn new skills/tools.
Larger Web Agencies
Often longer delivery times due to increased staff and process overheads.
RobHD
Highly efficient process all handled by one person, for quick turnaround. Immediate answers on progress, directly from the source (me).
Expense
Do-it-yourself
Appears cheap "on paper". But expensive if your time is valuable.
Budding Freelancers
Cost effective for small businesses.
Larger Web Agencies
Higher cost of running offices, teams of staff: all of which is passed on to you.
RobHD
Efficent workflows that I've developed & low business overheads mean my pricing is similar to budding freelancers, but with the added benefit of decades of experience.
Communication
Do-it-yourself
You’re mostly on your own. When you do need support from these mass-market providers, you're just another faceless customer in a corporate support queue.
Budding Freelancers
Varied communication skills, often less experienced in managing client relationships and giving higher-level technical business advice.
Larger Web Agencies
Your direct contact is typically a less technical manager or salesperson, who then needs to communicate as a proxy between you and the staff actually doing the work. Takes longer to get answers, and more room for miscommunication and mistakes.
RobHD
One experienced expert, handling everything from the personal business relationship with you, to all the tech details behind the scenes. No runarounds or miscommunications. Immediate answers on progress. Clients often comment on this being where I noticeably stand out.
Experience
Do-it-yourself
Mostly on your own. Support departments typically staffed as cheaply as possible with limited experience.
Budding Freelancers
Experience varies, depending on years in the game.
Larger Web Agencies
Varied experience, often junior staff doing the work.
RobHD
25 years managing web development projects, and even more on the tech.
Content Updates
Do-it-yourself
You need to learn (and remember) how to make changes yourself. The reality is that business managers rarely have the time to prioritise this, so it doesn't happen.
Budding Freelancers
Often slower turnaround times due to more manual workflows. Or you're left to make changes yourself.
Larger Web Agencies
Either using content-management-systems you need to learn, or you're waiting for support. Turnaround times can range from a few days, to over a week, due to technical staff needing to handle multiple tasks and priorities, and being limited to business hours.
RobHD
Just send changes through, I handle everything for you. Using my IT & programming backend, I've made the process highly efficient for me to handle typical content changes, even during my busiest periods. Typical content changes are often done the same day/night (and not limited to business hours). This is included as part of my managed hosting & support service.
| Focus | Do-it-yourself | Budding Freelancers | Larger Web Agencies | RobHD |
|---|---|---|---|---|
| Time | Time-consuming to learn, setup & maintain (that's why you haven't already done it!). Time is money. You focus on your business, not your website. | Often slower turnaround times due to inexperience, juggling multiple clients, and needing to learn new skills/tools. | Often longer delivery times due to increased staff and process overheads. | Highly efficient process all handled by one person, for quick turnaround. Immediate answers on progress, directly from the source (me). |
| Expense | Appears cheap "on paper". But expensive if your time is valuable. | Cost effective for small businesses. | Higher cost of running offices, teams of staff: all of which is passed on to you. | Efficent workflows that I've developed & low business overheads mean my pricing is similar to budding freelancers, but with the added benefit of decades of experience. |
| Communication | You’re mostly on your own. When you do need support from these mass-market providers, you're just another faceless customer in a corporate support queue. | Varied communication skills, often less experienced in managing client relationships and giving higher-level technical business advice. | Your direct contact is typically a less technical manager or salesperson, who then needs to communicate as a proxy between you and the staff actually doing the work. Takes longer to get answers, and more room for miscommunication and mistakes. | One experienced expert, handling everything from the personal business relationship with you, to all the tech details behind the scenes. No runarounds or miscommunications. Immediate answers on progress. Clients often comment on this being where I noticeably stand out. |
| Experience | Mostly on your own. Support departments typically staffed as cheaply as possible with limited experience. | Experience varies, depending on years in the game. | Varied experience, often junior staff doing the work. | 25 years managing web development projects, and even more on the tech. |
| Content Updates | You need to learn (and remember) how to make changes yourself. The reality is that business managers rarely have the time to prioritise this, so it doesn't happen. | Often slower turnaround times due to more manual workflows. Or you're left to make changes yourself. | Either using content-management-systems you need to learn, or you're waiting for support. Turnaround times can range from a few days, to over a week, due to technical staff needing to handle multiple tasks and priorities, and being limited to business hours. | Just send changes through, I handle everything for you. Using my IT & programming backend, I've made the process highly efficient for me to handle typical content changes, even during my busiest periods. Typical content changes are often done the same day/night (and not limited to business hours). This is included as part of my managed hosting & support service. |